If your customers don't all write to you in the same language, it's worth understanding exactly how a chatbot platform handles that before you assume it "just works."
A chatbot built on a modern large language model can typically reply in whatever language a visitor writes in, automatically — no separate translation step or per-language configuration required for the conversation itself. This is a real capability, not a marketing exaggeration, for platforms built on current-generation AI.
The chat replies being multilingual doesn't mean the surrounding widget — buttons, labels, "type your message" placeholder text — is translated too. That's a separate, smaller frontend detail worth asking about if it matters to your audience.
Test it directly: write to the chatbot in the language your customers actually use, and see whether the answer is accurate (not just grammatically correct) — a model can produce fluent text in a language while still getting the substance of an answer wrong if it isn't grounded properly in your content.
ChatGenio's replies work this way out of the box, in whatever language a visitor writes in — see the full feature breakdown on the features page.